Avaya SME Expert Status
The accreditation as an Avaya Connect SME Expert is only awarded to authorised partners who demonstrate their proficiency in core areas, including customer support, technology knowledge and expertise.
Avaya develops intelligent communication solutions and is considered to be the leading solution provider in the IP-telephony, Contact Center and Unified Communications sector. Avaya intelligently integrates communication processes within a company’s business process and, as a result, helps increase employee performance, make the processes within the company more efficient, increase customer satisfaction and allows the integration and availability of a company within a global world.
Avaya IP Office
The Avaya IP 500 is a phone system designed for small and medium businesses. Offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service. The IP 500 is a modular communications solution that scales from 2 to 384 extensions.
Avaya Communication Manager
Avaya Aura is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities.
Overview and details
Avaya Aura Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Intelligent Communications to enterprises large and small. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system and to more than one million users on a single network.
Designed to run on a variety of Linux-based media servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. It also has several advanced applications built-in, including mobility applications, call center features, advanced conference calling, and E911 capabilities.
Communication Manager is the foundation for building complete enterprise communication networks by supporting SIP, H.323 and other industry-standard communications protocols over a variety of different networks. This protocol support provides centralized voice mail, attendant operations, and call centers across multiple locations.